Warranty claims will only be approved by Hydro Flask® if the product was purchased from an authorized dealer. This warranty is limited to the lifetime of your Hydro Flask® product, as limited by or subject to applicable law. The limited warranty provided by Hydro Flask® only covers manufacturing defects and does not include any damage or defect of any Hydro Flask® products caused by, whether directly or indirectly, any of the following: (i) improper use or misuse of the product; (ii) damage or defect caused by cleaning, disassembly, alterations, or modifications; or (iii) damage or defect caused by or resulting from wear and tear, abuse, fire, or Acts of God.
You may bring your bottle to the following Hydro Flask store so they could evaluate it:
HYDRO FLASK AYALA GREENBELT 5
HYDRO FLASK SM MEGAMALL
HYDRO FLASK SM NORTH EDSA THE BLOCK
HYDRO FLASK SM MALL OF ASIA
If bought at a physical store and/or residing in a Provincial area, you may bring your Hydro Flask along with your proof of purchase to a physical store near you. For verification purposes, an affidavit of loss on the receipt/proof of purchase will be required in the case that proof of purchase is no longer available.
If deemed damaged, you may avail of the warranty at the store. The processing of the warranty claim usually takes up to 10 business days. The store will directly handle your claim and contact you for updates.